The Climb Well Operations and Employee Manual is now available for purchase.

In this manual I have attempted to incorporate the many lessons I have learned in customer service and risk management over a 22-year tenure in the sport climbing industry. My goal is to help simplify and codify the management practices that will help your gym business thrive. It includes both customer service and risk management practices in a form that allows you to customize the manual for your operation.

I provide extensive coaching sections in the guide to the manual to help you in deciding upon your specific practices. Visit the Products page for more information.